FAQs

Yonanas are available for purchase in Canada from the following retailers: Amazon.ca, Walmart Canada, and Canadian Tire.

We know you are excited about your Yonanas purchase, so we try to have your order shipped as quickly as possible. Typically, orders are processed and shipped within 48 hours of purchase. During the holiday season, please allow for up to 3-5 days for order processing.

No. At this point, we do not process international orders. To find a retailer in your country, please use the country selector on www.yonanas.com.

Please allow 3-5 business days for standard shipping.

Yonanas accepts all major credit cards, as well as PayPal for payment.

We will try to accommodate any order change. The quickest way to get a hold of us is by filling out our Contact Form. Please be sure to include your order number and let us know what changes need to be made.

We do offer special promotions on the homepage of our website and to our email subscribers from time to time. If you would like to hear about a promotion first, fill out our Contact Form and we’ll be in touch!

Contact us directly by filling out our Contact Form.

Yes! Visit www.shop.yonanas.com/collections/accessories to purchase parts and accessories for the Yonanas Classic, Yonanas Elite and Yonanas Deluxe.

If you have purchased or received a product directly from www.yonanas.com and would like to return it within 30 days, we would be happy to facilitate that request for you. Contact us (Contact Form) so we can provide you with an RMA number.

Yonanas is a busy, yet small team that wants to keep our customers happy. Please allow 7-10 business days to process a return.

We stand by the quality of our products. The Yonanas Classic and Yonanas Deluxe are warranted against manufacturing defects for one year and the Yonanas Elite for three years.

We are sorry to hear that. We have worked hard to make our product as durable as possible but we know that sometimes, things happen. Please contact us and we can help further at: Contact Form

We want all of our customers to be satisfied with their Yonanas.com purchases. If you are not satisfied with our product, we are not satisfied and will refund your purchase within 30 days. No questions asked.

Contact us (Contact Form) so we can provide you with an RMA number.

We want all of our customers to be satisfied with their Yonanas.com purchases. If you are not satisfied with our product, we are not satisfied and will refund your purchase within 30 days. No questions asked.

Contact us (Contact Form) so we can provide you with an RMA number.

It’s easy!

• Simply peel and freeze over-ripe bananas. Keep in mind that over-ripe, (cheetah-spotted) bananas make the best Yonanas because of their sweetness.You can also use any other frozen fruit that you enjoy!
• Thaw your frozen fruit (approximately 7-10 minutes) prior to putting through your Yonanas maker.
• Turn on Yonanas maker and insert frozen bananas and other frozen fruit.
• For flavored Yonanas, use frozen fruit with or without bananas, add spices or chocolate. The recipes are endless. For more Yonanas recipe ideas, check out the recipe section of our website here.

No, freezers freeze bananas. Before using the Yonanas maker, you will want to peel and freeze over-ripe bananas. Each freezer is different, but the general rule is that you want to freeze your bananas and other frozen fruit for 24 hours before making Yonanas. Keep in mind that over-ripe bananas will make the best Yonanas. If your Yonanas comes out mushy, the fruit isn’t frozen enough. If your fruit is rock hard, give it 7-10 minutes to thaw prior to running through.

No. We have listed a bunch of tasty No Banana Yonanas recipes here.. You can start with other frozen fruits like mangoes, strawberries, raspberries, pineapple or blueberries by themselves or in some wacky combination. Keep experimenting and you’ll find combinations that hit the spot.

This is one of those instances where you can’t believe everything you read on the Internet. We have seen the posts that say that the cold, creamy, soft serve, ice-cream like texture and consistency of Yonanas can be replicated in a food processor or blender, but that just isn’t the case. A food processor will shred the fruit and then create a “sticky” consistency and a blender requires a liquid be added to the banana to create a “smoothie” like consistency. The patented technology of the Yonanas maker creates the “ice cream like” texture. Skeptics have tried it all and they have come to realize that it isn’t the same.?

A Yonanas maker is roughly the same size of a blender. The upper portion of the Yonanas maker is removable, so the entire machine can easily be stored in a relatively small space. The weight of the Yonanas Classic is 3.1 lbs. and the size is 13.75″ H x 6.25″ W x 7.5″ D. The Yonanas Elite weighs 6.85 lbs. and the dimensions are 15.5″ H x 6.5″ W x 10.25″ D. The Yonanas Deluxe weighs 7.06 lbs. and the dimensions are 15.59″ H X 10.20″ W X 6.46” D.

The Yonanas Classic model (model numbers 901 and 902’s) features a recipe book with 36 recipes while the Deluxe model (model numbers IC0988RD13 and IC0988BK13) has a recipe book with 75+ recipes. Additionally, the Deluxe model has a premium chrome accent.

You betcha! We made the parts that need to be cleaned dishwasher safe. After using, simply twist off the upper portion of the Yonanas maker and unscrew the cap to expose those internal parts that get covered with Yonanas. Quickly rinse, wash with soap or put the dishwasher safe parts in the top rack of your dishwasher, so you are ready to go next time. Sound too good to be true? Just look here. If you are going to lick the mixing bowl clean, I would recommend doing that prior to putting it in the soapy water.

There is a top and bottom to the Gasket. The top measures 3-3/4 inches across while the bottom is wider and comes in at 4-1/4 inches. When putting the Chute Assembly together after cleaning, you insert the bottom of the Gasket into the Bottom Cap. If you are inserting it correctly, the Gasket will fit snuggly into the Bottom Cap. An improperly placed gasket – one that is upside down – will sit on the Bottom Cap like a turtle on its back. An improperly placed gasket will not properly seal and could tear.

What did you do? Just kidding. The most likely reason this is happening is that our safety feature has kicked in. The machine won’t work unless the chute assembly is locked in at the 12:00 o’clock position. To do this, rotate the chute assembly counter clockwise until chute clicks into the locked position. The interlock mechanism in the base prevents motor from turning on when chute is in not in place.

You can download the user manual for the Classic Yonanas here. Download the Yonanas Elite manual here. Download the Yonanas Deluxe manual here.

Submit a request to Yonanas and the Yonanas team will get back to you as soon as possible. Thanks and Enjoy! Don’t forget to connect with us on Facebook, Twitter, Instagram, Pinterest and YouTube to learn more about recipes, sweepstakes and special promotions!

Yonanas is proud to offer select items that can be ordered on our website before they are in our inventory. Each item is assigned a target release date, which represents the scheduled date on which the product should be available to be shipped. These target release dates are provided to us by our factories and our suppliers and are subject to change. In the interest of keeping our customers as informed as possible, Yonanas will update these availability dates from time-to-time based upon the information that is provided to us.

The product will start shipping by the end of August.

Simply add it to your shopping cart just like any other item. After placing your order, you will receive an e-mail confirming your order and providing you with a reference number.

You will be charged at the time you place the pre-order.

Yes and no. When a price is assigned to a pre-ordered item, we are reasonably certain it will remain at that price. However, from time-to-time — given how far in advance we make items available to our customers — a price change might occur. If this happens, you will always receive the lower of the two prices. For example, if you order an item for $69.99 and the pre-order price is later dropped to $59.99, you will be charged only $59.99. If you ordered the item at $49.99 and the price rises to $59.99, you still pay only $49.99. When you place a pre-order, you are assured our lowest prerelease price.

To check the status of your order, please contact our Customer Service Department Contact Form.

Yes. Once the order ships, you will receive an email with the tracking number for your order.

Yes. You can cancel your order any time before it ships. If it has already shipped and you decide to return it, it must be unopened, and you may be charged for the return shipping.